Spa Etiquette
Mission at our Spa is to provide the best customer experience
Health Concerns
Please advise the Spa when making your booking if you are pregnant or breastfeeding, if you suffer from any medical conditions, injuries and allergies or if you have any special requests as some treatments may not be safe or suitable to be carried out.
Reservations & Cancellations
We recommend booking in advance. Credit card details are required to make and confirm any booking.
Most of our services require preparation time to properly prepare the room for your treatment. Preparations may include the use of products. Due to the timing, cost of preparations, and to hold the room in anticipation of your visit, we kindly ask for the following considerations when booking and canceling an appointment.
Clients are charged 100% fee for not showing up and 50% for late cancellations under 48 hours notice.
Spa Etiquette
We recommend that you arrive a few minutes before your spa appointment so you have time to check in, fill out our consultation card and unwind.
The use of the Sauna is recommended prior to a Hammam treatment spa booking as it helps you to relax, as well as to prepare the skin for exfoliation. If you wish to arrive early, we suggest you arrive 15 minutes prior to your appointment.
We kindly ask that you turn your mobile phone to silent mode when you arrive to allow you and our other guests to relax.
Children
Children under the age of 16 may have treatments as long as they are accompanied by adult who has signed a consent form. If the child is between 16 and 18 years of age, they can have treatments without an adult, but the adult must sign a consent form. All junior treatments must to be approved by the Spa Manager.
If you are uncomfortable with anything during your treatment (e.g. the pressure, the music or the temperature) please feel free to let your therapist know as they will be more than happy to make any necessary adjustments.
Spa Attire
When arriving at the spa you may change into a robe and slippers in our changing rooms or you may go straight to your treatment room as you are. Please feel free to wear whatever makes you comfortable. You may be asked to remove certain clothing but the most important thing is that you are comfortable. Our therapists will keep your body draped in towels and only expose each area being treated. In wet treatments such as body scrubs and body wraps, you will not always be draped. Swimsuits are optional in these treatments and we have disposable underwear if you prefer.